Free cancellation
up to 4 hours prior to the pickup time in Australia & New Zealand, or up to 12 hours prior to pickup time in Singapore and the USA. This applies to Sedan, SUV, People Mover and Luxury Minibus (up to 12 seats) bookings.

This policy applies to all booking types, including point-to-point transfers and hourly (As-Directed) bookings.

Full cancellation charges will apply when:

  • Sedan, SUV, People Mover or Luxury Minibus (up to 12 seats) bookings are cancelled with less than 4 hours’ notice in Australia & New Zealand, or less than 12 hours’ notice in Singapore and the USA.
  • Minibuses over 12 seats, buses or coaches are cancelled with less than 24 hours’ notice.
  • Passengers fail to arrive or make contact with the chauffeur or the local Hughes Customer Service Centre.

Stricter cancellation policies may apply to any of the above. If so, they will be advised to you at the time of booking and will supersede this policy.

Full cancellation charges equate to the total value of the booking, excluding any miscellaneous costs that may have been charged additionally.

Special Cancellation Policy applies for Weddings and Events.

Any queries relating to the Hughes Cancellation Policy, please call 1300 615 165.