Travel Agents

FAQs

• Do you offer commission on transfers I book?

  Yes – once you set up an account with Hughes, we can offer you a very generous commission structure on a monthly basis. Commission is usually paid through a discounted final invoice; however, we are flexible in paying commission on rebate after reconciling an invoice from you either monthly or quarterly.

  Based on volume, we are also happy to set up tiered commission structures.

  We can also set up management accounts where a percentage of revenue spent is allocated to an account for you, to use for your family, or business promotional activities with your clients.

• How much luggage fits in the vehicles? Do you have trailers?

  Check out our fleet page for luggage information.

• Can you organise group transfers for travel groups?

  Absolutely, our reservations teams are experienced in organising group transfers.
  We recommend meeting in a central location and travelling from there as a group. Contact us to discuss vehicle options for your next group tour.

• Can you offer all-inclusive rates?

  We have a number of rate structures available and will recommend the best one for you, and how you operate. We can offer all-inclusive rates (including road tolls, airport parking costs and government charges) if this best suit your needs.

  If you elect to go with our commissionable retail transfer rates, where sundries are added on at cost, there are some things to consider. There are many variables in ground transportation, such as airport parking fees and road/bridge/tunnel tolls. With our retail rates, we charge these variable costs at no additional margin to us.

  With waiting time, we offer an industry-leading complimentary waiting time for airport arrivals (see the “waiting time” section on our terms & conditions page). If you are worried about wait time and parking charges at the airport, we recommend booking your pick up 15-30 minutes after the flight arrives to reduce these costs adding up.

• What types of vehicles do you have?

  Check out our fleet page for our full list of vehicles. 

• My clients have something special planned and would like a stretch limousine to the airport. Can you provide this?

  We appreciate that special occasions call for a special car, however stretch limousines can be difficult for airport transfers. The luggage capacity of our stretches is 2 large and 2 small bags.

  A great option is to organise a stretch limousine for a night out wherever your passengers are travelling to. Feel free to ask us for a quote for a stretch in other cities in Australia and New Zealand.

• How do I pay?

  There are a few options for payment, the easiest way is to set up a corporate account with us. This will allow you to receive an easy to read invoice at the end of the month which will either be deducted via credit card, or you can pay via EFT.

  If you do not have an account, we can book transfers via credit card and email you an invoice once the transfer has taken place. Please note: we are unable to pay commission if you do not hold an account.

• Can you organise a tour for my clients?

  We have specialised chauffeurs on our fleet that are wonderful at taking clients on tours of our Capital Cities and Territories. Our chauffeurs spend so much time on the road that they have greater knowledge of the lesser-known areas and vantage points that will offer the best views of cities and beaches across our beautiful country.

  You can let us know what your clients would like to see, or a block of hours can be booked, and the chauffeur will take the passengers to points of interest that will show them highlights.

  Get in touch with the reservations team to discuss your clients holiday tours!

• Can you give me the chauffeur details when we make the booking?

  Generally, we do not allocate the chauffeur until a few hours prior to a transfer taking place. This is due to the large number of variables in ground transportation—flight delays, traffic delays, vehicle breakdowns, vehicle accidents blocking roads and the list goes on. The passenger will receive a text message to their mobile 30 minutes prior to the transfer taking place that will include the chauffeur details and a live tracking link to see the vehicle on route to your pickup location.

  If you require chauffeur details in advance, then we can absolutely accommodate your request and pre-allocate a chauffeur and provide their details. There is a very small chance that this allocation may change closer to the time due to one of the aforementioned variables that are completely outside of our control. We will however do everything in our power to ensure the chauffeur remains allocated to your transfer.

• Do you track flights? Will you know if my client’s flight is delayed?

  Our local operations team track flights for every client. If a flight is delayed, we will adjust the times accordingly. If a flight is cancelled, or the passenger is moved to a new flight, they will need to contact us to advise of the update so we can track the new flight.

  If we notice a flight is cancelled, we will certainly do our best to get in touch with the passenger, or the booker to update the information.

  If a flight is cancelled and your client does not end up travelling, we will cancel the booking at no cost. We are here to support our clients and yours, so we are always as flexible and reasonable as possible.

• How can my client contact you if there is an issue?

  Our reservations team is available 24 hours a day 365 days a year.

  To contact us from Australia our number is 1300 615 165.
  To contact us internationally, our number is +612 9317 9000

  For non-urgent matters, we can be emailed at res@hugheslimousines.com.au

  If you choose, you can set your account to allow clients to manage their bookings online themselves. This works similarly to airlines, where they just need to enter their confirmation number and surname, through our manage booking page. See www.hugheslimousines.com.au > Manage Booking

• How do I make a booking?

  Hughes values your time, so we have tools available to make booking with us as easy as possible. Whether through our online portal, mobile app, or direct email or phone contact, you will be able to book vehicles across Australia.

  If you have an account with Hughes, you will have access to our easy to use booking portal that will give you instant confirmation of bookings that you can email directly to your clients.

  We can even hide any pricing information from the confirmations if you choose. From the portal you can manage, edit and cancel bookings as required.

  Bookings can also be placed via email – res@hugheslimousines.com.au or via phone 1300 615 165.

  Alternatively, you can now book via our mobile app, either directly onto a credit card or charging to your account.